Preguntas Frecuentes

How to buy?

To be able to buy in the naranjaslove.com shop, it will be necessary to register, you only have to follow the purchase steps and fill in the shipping form and register, so the user will not have to enter all the data in future purchases.

The user will add as many items as he/she wishes to the shopping cart.

The user will then validate these steps and will be asked for the delivery address.

Does the price include shipping costs?

We offer free shipping costs for peninsula, For other orders in Spain or International orders, please request information by filling out our contact form.

Once the payment of the product has been made, we will proceed to ship it within 24-48 hours from the date of receipt of the order.

What guarantees do you offer?

Transport guarantee: All our shipments are covered by an insurance of 100% of the value of the goods. Remember that you have 24 hours to make a claim if your order has been damaged during transport. If you have any other questions, please do not hesitate to send us an email to hola@naranjaslove.com.

Product Warranty: The warranty only covers manufacturing defects.
To enjoy the guarantee of the products, you need the purchase invoice.

No complaints will be accepted more than 24 hours after receipt of the goods, except those arising from manufacturing errors.

What do I do if I have a complaint?

At naranjaslove.com we work continuously for you, improving our customer service systems, speeding up delivery and allowing you to enjoy our products. Please do not hesitate to send us your complaint via the contact form or write to hola@naranjaslove.com in case of any eventuality.