Fresh and natural
From the field to your table in 24/48 hours
Family business
Free shipping on mainland Spain
Tradition and innovation
Data protection
Data protection
naranjaslove.com is aware of the importance of guaranteeing the right to privacy and data protection of the Users and, in this sense, in compliance with the Data Protection REGULATION (EU) 2016/679, and therefore in relation to the processing of your personal data, we inform you below about the following points related to the processing of personal data through this website:
Data Controller:
- Identity: ENEDUCUR S.L.
- Vat Number: B13952023
- Postal address: C/ Sequer, 17 CPOS 46184 de Valencia, provincia de Valencia en España.
- Telephone: 601984131
- Email: hola@naranjaslove.com
Finalidad
Depending on the form completed by the User in each case, the data may be processed for the following purposes:
- Registered users: The information you provide in the registration form is used for the management of users of the website, so that you can access your profile, view your orders and make purchases without having to re-enter your identification data (name, surname, email and telephone) and delivery address. You can change your profile settings at any time.
naranjaslove.com will not accept false registrations or attempts to impersonate the identity of persons or companies, the provision of false information in the registration form will result in the automatic cancellation of the User. naranjaslove.com reserves the right to verify the information provided by the User by telephone.
- Newsletter: In cases where you give us your consent in accordance with the provisions of Article 21 of the Law on Information Society Services, we will use your identification and contact details to send you information about new developments on the website, news of interest, as well as promotions and offers of our products and services. The channels we usually use are: email, post, telephone, SMS, push message, but only if you give us your consent.
- Contact: The personal data you provide us with through the contact form will be processed solely to deal with your query or request. The information collected is limited to identification and contact data, as well as data related to the nature of the request you send us.
- Complaint form: The personal data you provide us with through the form will be processed solely for the purpose of dealing with your complaint.
- Returns form: The personal data you provide us with through the form will be processed for the evaluation and management of the return or exchange requested and the collection of the product if necessary.
- Other purposes: he information provided may occasionally be used for:
- Surveys to improve our services.
- Manage requests for information, suggestions and complaints from customers for management and resolution.
Legitimation
The basis that legitimises the processing of data is the User's own consent and acceptance in each of the sections in which personal information is collected. The User has the right to withdraw consent at any time, without this affecting the lawfulness of the processing based on consent prior to its withdrawal.
In relation to the processing of data for commercial purposes by telematic means, in cases where there is a prior contractual relationship between the parties, the communications are about products or services related to those previously requested by the interested party, and the User has been given the possibility to object to the processing of his/her data by ticking a non-pre-marked box, the basis for the processing is based on the provisions of article 21.2 of Law 34/2002, of 11 July, on Information Society Services.
In each commercial communication sent to the interested party, he/she will be given the opportunity to express his/her opposition to receiving further communications.
Addressees
We inform the User that the processing of the information collected through this website does not involve international transfer of data.
With regard to the recipients of the information, we inform you that in the event that you make an online purchase that must be delivered to the address that you indicate to us or a return that must be collected at the address that you indicate to us, the package sent will include your name and surname, delivery address and telephone number. This last piece of information will be included to allow contact between the transport company and the recipient in order to facilitate the delivery process.
Rights
Access, rectification, portability. To exercise these rights the User can send an email to hola@naranjaslove.com or send a letter to the following address: C/ Sequer, 17 CPOS 46184 of Valencia, province of Valencia in España indicating the changes he/she wishes to make.
In cases where you consider that during the processing of data by ENEDUCUR S.L. the data subject's data protection rights have been violated, especially when you have not obtained satisfaction in the exercise of your rights. The User may lodge a complaint with the competent Data Protection Supervisory Authority.
Cookie Policy
This website uses its own and third party cookies to offer you a better experience and service. By browsing or using our services you accept our use of cookies. However, you have the option to prevent the generation of cookies and to delete them by selecting the corresponding option in your browser. If you block the use of cookies in your browser, it is possible that some services or functionalities of the website may not be available.
What is a cookie?
Cookies are a tool used by web servers to store and retrieve information about their visitors. It is a unique identifier in the form of a text file that is sent to the user's device to record information, thus improving the quality and security of the website. They have an expiry date after which they cease to be operational.
Use of cookies in my website
We use cookies to make browsing the website easier and to make the services we offer more efficient and personalised. The cookies used are only associated with an anonymous user and their device, they do not provide references that allow us to obtain their personal data or include viruses in it. Nor can the cookies implanted in your device be read from other servers.
The information we analyse using cookies is the internet protocol (IP) address used to connect your computer to the internet, browser type and version, operating system and platform used for the connection and the date and time of that activity.
Cookies used
We use permanent cookies that are stored on the user's device and that allow us to retrieve the browsing information on the next visit. They have an expiry date. These cookies allow us to personalise your visits, through your preferences (e.g. country and language).
We also use third-party cookies that allow us to manage and improve the services offered. For example, Google Analytics statistical services.
The cookies described above and used on the website are summarised below:
- ASP.NET_SessionId, MABSesion: These cookies are session identifiers provided by the Microsoft ASP server and the system itself. They are used to identify a user who has logged on to our website.
- cookie_products: Identifies for the current session the products that the user has consulted in order to offer a better browsing experience.
- chkCookie: Identifies for this session the acceptance of the use of cookies that we do on the web and thus not show the warning again.
- testCookie: Allows to know anonymously if the browser used in this session allows the use of cookies. It is necessary for the correct functioning of the website that the browser allows the use of cookies, otherwise some of the functions may not be available.
- _utma, _utmb, _utmc, _utmz: These Google Analytics cookies generate an anonymous user ID, which is used to count how many times a user visits the site. It also records the first and last time the user visited the website. It also calculates when a session has ended, the origin of the user, and keywords.
